Optional Daftboy service
Daftboy Delivery Protection
An optional Daftboy service that provides replacement or refund of eligible items if your order is lost, stolen, or damaged during delivery.
Daftboy Delivery Protection is provided directly by Daftboy as an optional order service. It is not an insurance policy and is not provided by a third-party insurer.
When Delivery Protection applies
- Lost in transit
- Marked delivered but not received
- Damaged in transit
Waiting periods and eligibility requirements apply. See details below.
When Delivery Protection doesn't apply
- Incorrect or incomplete shipping addresses
- Packages refused or returned to sender
- Orders without Delivery Protection
- Damage that occurs after delivery
Additional exclusions may apply. See complete Delivery Protection Terms.
When is a package considered lost?
Domestic
A package may be considered lost if the carrier confirms the loss, or if at least 17 business days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.
International
A package may be considered lost if the carrier confirms the loss, or if at least 30 calendar days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.
Packages still actively moving through the carrier network are not considered lost.
Marked delivered but not received
You may contact us right away, but please allow 7 business days after the carrier's delivery scan before the request can be finalized, since packages are sometimes scanned delivered early or delivered nearby.
Damaged in transit
Damage must be reported within 14 days of delivery. Please keep the damaged item and all original shipping packaging until the request is resolved. Photos may be required.
Review time
Once all required information has been received, please allow up to 7 business days for Daftboy to review and research the request. Some requests may be resolved sooner.
How to report a delivery issue
Send us your order number and a description of what happened. For damaged items, please include photos of the item and the packaging.
Lost in transit: we can't approve a replacement or refund while a package is still moving through the carrier network. US shipments may be considered lost if the carrier confirms the loss or at least 17 business days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement. International shipments may be considered lost if the carrier confirms the loss or at least 30 calendar days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.
Marked delivered but not received: please allow 7 business days after the carrier's delivery scan before a request can be resolved, as packages are sometimes scanned delivered early or delivered nearby.
Damaged in transit: report shipping damage within 14 days of delivery, and keep the item and the original shipping packaging until your request is resolved.
Review time: once we have all the required information, please allow up to 7 business days for us to research and review your request. This may include checking tracking records, contacting the carrier, and giving delayed packages extra time to arrive.
Delivery delays alone are not considered a loss.
Information we may ask for
Daftboy may request additional information reasonably needed to verify a Delivery Protection request, including carrier correspondence, photographs, proof of delivery location, or a signed statement confirming that a package was not received.
Each loss can be made right once: if you're already being reimbursed by the carrier or through a payment dispute for the same items, we can't also replace or refund them.
What it costs
US orders start at $2.40 and international orders at $4.90. The price is based on your order total and destination and is shown in your cart before checkout. It's optional: uncheck it in your cart to remove it. It can't be bought on its own.
Daftboy Delivery Protection provides replacement or refund for eligible lost, stolen, or transit-damaged items when the requirements above are met.
View complete Delivery Protection Terms
Delivery Protection is added in your cart with the rest of your order. It can't be bought on its own.
Report a Delivery Issue
Tell us your order number and what happened. For damage, attach photos of the item and the packaging. Once we have all the required information, please allow up to 7 business days for review.
We got your request!
Thanks for letting us know. Once we have all the information we need, please allow up to 7 business days for us to review your request. Some are resolved sooner. We may email you for photos or more details.
Your reference number:
California USA
daft@daftboy.com
