Report a Delivery Issue

Package lost, stolen or damaged during delivery? If your order included Daftboy Delivery Protection, we'll replace or refund eligible items. Check the timing below, then send us your request.

Report an Issue Track your order

Before you report

  • Check your tracking for the latest update. If it's still moving, it's still in transit.
  • Marked delivered? Check around the delivery location, with household members or neighbors, and with the carrier.
  • Damaged? Take photos of the item, the outside and inside packaging and the shipping label, and keep everything until your request is resolved.

When we can help

  • Lost, US: the carrier confirms it's lost, or at least 17 business days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.
  • Lost, international: the carrier confirms it's lost, or at least 30 calendar days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.
  • Marked delivered but not received: 7 business days after the delivery scan before we can complete your request.
  • Damaged in transit: report within 14 days of delivery.
  • Review: up to 7 business days once we have all the required information.

When Delivery Protection applies

  • Lost in transit
  • Marked delivered but not received
  • Damaged in transit

Waiting periods and eligibility requirements apply. See the timing above.

When Delivery Protection doesn't apply

  • Incorrect or incomplete shipping addresses
  • Packages refused or returned to sender
  • Orders without Delivery Protection
  • Damage that occurs after delivery

Additional exclusions may apply. See complete Delivery Protection Terms.

What happens next

Once we receive all the required information, please allow up to 7 business days for us to review your request. We'll check tracking, contact the carrier when needed, and give delayed or early-scanned packages a chance to arrive. Some requests are resolved sooner. Approved requests get the eligible items shipped again, or a refund if they're no longer available; custom fans are reprinted from your approved artwork.

Daftboy may request additional information reasonably needed to verify a request, including carrier correspondence, photographs, proof of delivery location, or a signed statement confirming that a package was not received. Each loss can be made right once, so we can't replace or refund items that are also being reimbursed by the carrier or through a payment dispute.

No Delivery Protection on your order? Contact us anyway and we'll help however we can. About Delivery Protection · View complete Delivery Protection Terms

Report a Delivery Issue

Tell us your order number and what happened. For damage, attach photos of the item and the packaging. Once we have all the required information, please allow up to 7 business days for review.

We can find it from your order number.

Once we have all the information we need, please allow up to 7 business days for us to review your request. Some are resolved sooner.

Photos

Drop photos of the item, the outside and inside packaging, and the shipping label

JPG, PNG, HEIC, MP4 or MOV. Up to 10 files, 18 MB total.