Daftboy Returns, Shipping & Warranty Info

 

Policy: Last Updated on January 1, 2024

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Exchange Policy

We don’t offer exchanges at this time. However, you can return your item for a refund minus shipping costs and any applicable restocking fees and place a new order for the item you prefer.

Return Policy

We want you to love your Daftboy purchase! While we’re dedicated to quality and customer support, there are some items we cannot refund or exchange.

Non-Refundable Items:

  • Custom Products: Any user-created item that cannot be restocked, including all harnesses (considered custom).
  • Artwork submission fees for any custom product. 
  • Mystery Products: All sales are final.
  • Face Masks: Due to health and safety concerns.
  • Items that are worn, emit odors, or are not in their original condition.
  • White marks on all-over print products.
  • Orders delivered more than 30 days ago.
  • Final Sale/Discounted Items.
  • Intimate or sanitary goods, swimwear
  • Gift Cards (except if the balance is under a certain amount is under $10.)
  • Items not purchased on daftboy.com.
  • Shipping costs.

    Returns Policy:

    • Returns must be in their original, unused condition with all items intact.
    • Tampered or incomplete returns are not eligible for a refund or exchange.

    Partial Refunds:

    • Items returned in less-than-original condition or missing parts for reasons not due to our error.
    • Individual items from bundles are refunded at the single-item cost, minus discounts and a 30% restocking fee.

    How to Return Items:

    1. Contact us at daft@daftboy.com with your order number and the reason for the return before sending the item back.
    2. Repack items in original or secure packaging with all tags and labels attached.
    3. Include your order number to ensure smooth processing.
    4. Ship to:
      Daftboy | Returns
      4033 Broadway, Oakland, CA 94611
      (We recommend selecting a shipping method that includes a tracking number, as we are unable to issue refunds for items that have not been received.)
    • Please note, we do not offer refunds for any shipping costs.

      Processing Timeline:

      • Refunds are processed within 15 business days after receipt of your return.
      • All Refunds are subject to a restocking fee of up to 20%
      • We do no offer refund for any shipping costs
      • All refunds will be processed back to the original payment method used during checkout.

      Refund Adjustments
      We reserve the right to issue a refund for a lesser amount of the product value or refuse to issue a refund if the product has been clearly used, damaged by the user, does not arrive in a re-sellable condition, or does not meet the criteria outlined in our return policy above.

        Replacement Policy

        For faulty or incorrectly shipped items, we offer replacements:

        • Eligibility: Must report the issue within 30 days of purchase.
        • Exclusions: Custom products are not eligible.
        • Limitations: One replacement per item, with up to three replacements per customer per calendar year.

        To Request a Replacement:
        Email daft@daftboy.com with:

        1. Photos or videos showing the fault.
        2. Your order number.
        3. A brief description of the issue.

        If you prefer a refund for a faulty product, it will follow the Return Policy seen above, including a 20% restocking fee.

          Warranty Policy

          Standard Warranty:

          • Most products include a 30-day warranty for manufacturing defects.
          • Does not cover damage from user error or normal wear and tear.

          Extended Warranty Options:
          Available for purchase at checkout for 6 months or 1 year.

          Custom and mystery products are excluded from all warranties.

            Shipping Policy

            • Processing Time: Just a heads-up, we'll need about 2-3 business days from the day you placed your order or from the time your order production is completed to get everything packed and ready to ship.
            • Custom and Made-to-Order Items: These will take longer as they are made to order. Find specific production times on the product pages.
            • Mixed Orders: Orders with in-stock and custom items will ship together when all items are ready.
            • Shipping Times: Quoted shipping times during checkout are not guaranteed. Contact daft@daftboy.com if you need your order by a specific date.

            Wrong Address:

            For faster results, we strongly recommend contacting your local postal office directly, as they can often provide more detailed and immediate information. This is because it takes longer for us to contact the carrier and receive a response, which typically takes at least 3 business days. During this time, packages are often already processed for return. On the other hand, 90% of customers who contact their local postal office are able to have their address updated or their shipment rescheduled before it is returned to us.

            If an incorrect address is entered during checkout:

            1. Contact us immediately at daft@daftboy.com with your order number and the correct shipping address, along with a brief description of the issue.
            2. If the order has already shipped, we’re happy to contact the carrier to assist you. However, please note that carrier response times are typically 3 business days or longer, and we may not be able to prevent a return during this time.
            3. We strongly suggest double-checking your shipping address when placing your order to ensure that all details—including street and apartment numbers—are correct. This helps avoid delays and ensures smooth delivery.

            If the package is returned to us due to an incorrect address:

            • For Domestic Orders (USA): Once the package is returned to us, we can either:
              • Reship the package at the current shipping rate (billed separately), or
              • Refund the order minus shipping fees and a 20% restocking fee.
            • For International Orders: Once the package is returned, we can:
              • Reship the package at the current shipping rate (billed separately), or
              • Refund the order minus shipping fees and a 20% restocking fee.

            Anti-Bullying Policy

            We are committed to providing a safe and respectful environment for all. Aggressive or bullying behavior, including disrespectful language—whether verbal or written—directed toward any of our team members, may result in canceled orders or restricted access to our services and those of our partners.

            Need Help?

            Email us at daft@daftboy.com. We’re here to help!