Daftboy Returns, Shipping, Cancellations, Warranty & Other Policies

Policy: Last Updated on January 1, 2025

Holiday Closures
(Not Counted as Business or Production Days)
& Business Hours

Our studio operates during the following business hours:

Tuesday – Friday
11:00 AM – 6:00 PM
Pacific Time (Oakland, CA, USA)

Orders placed outside of these hours, including weekends and holidays, will be processed on the next business day.

Shipping Cutoff Times:

All orders placed after 3:00 PM Pacific Time will be processed on the next business day, regardless of the selected shipping method.

Holiday Closures and Non-Business Days:

Our Oakland CA, USA studio is closed and does not count the following days as business or production days:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Juneteenth
• Independence Day (July 4)
• Labor Day
• Indigenous Peoples’ Day
• Veterans Day
• Thanksgiving Day
• Black Friday
• Christmas Eve
• Christmas Day
• Boxing Day (December 26)
• Pride Weekend (Last Weekend of June)
• Major local holidays and observances in Oakland, California

Please note that weekends, holidays, and closure dates are not counted toward production or shipping timelines. Orders placed during these times will begin processing on the next business day.

Exchange Policy

We don’t offer exchanges at this time. However, you can return your item for a refund minus shipping costs and any applicable restocking fees and place a new order for the item you prefer.

Cancellation Policy

We strive to process and fulfill orders as quickly as possible. If you need to cancel an order, please review the following guidelines:

Custom Orders & Harnesses

Custom orders and harness orders are considered made-to-order products and require additional time for production. Due to the custom nature of these items, we are unable to cancel these orders after 12 hours of order placement.
Once production begins, we cannot make changes or issue refunds for these items.
Refer to the product page of your purchase for specific production timelines on custom orders.

General Order Cancellations

If you request a cancellation within 3 business days of placing your order, we will process it without penalty.
Any cancellations requested after 3 business days will incur a $3 USD cancellation fee per item to cover processing costs.

If you have any questions, feel free to reach out to our team before placing your order.

Return Policy

We want you to love your Daftboy purchase! While we’re dedicated to quality and customer support, there are some items we cannot refund or exchange.

Please note: we must receive your return within 30 days of the delivery date. Returns are time-sensitive, and if we do not receive the items back within this window, we will be unable to offer any refund.

Non-Refundable Items:

Custom Products: Any user-created item that cannot be restocked, including all harnesses (considered custom made).
All Harnesses: As each harness is considered a custom made item, handmade to order, they cannot be restocked or returned. (You always have the option to include your custom sizing when placing your order.)
Artwork submission fees for any custom product.
Mystery Products: All sales are final.
Face Masks: Due to health and safety concerns.
Items that are worn, emit odors, or are not in their original condition.
White marks on all-over print products.
Orders delivered more than 30 days ago.
Final Sale/Discounted Items.
Intimate or sanitary goods, swimwear
Gift Cards (except if the balance is under a certain amount is under $10.)
Items not purchased on daftboy.com.
Donations and / or Tips
Shipping costs.

Returns Policy:

Returns must be in their original, unused condition with all items intact.
Tampered or incomplete returns are not eligible for a refund or exchange.

Partial Refunds:

Items returned in less-than-original condition or missing parts for reasons not due to our error.
Individual items from bundles are refunded at the single-item cost, minus discounts and a 30% restocking fee.

How to Return Items:

Contact us at daft@daftboy.com with your order number and the reason for the return before sending the item back.
Repack items in original or secure packaging with all tags and labels attached.
Include your order number to ensure smooth processing.
Ship to:
Daftboy | Returns
4033 Broadway, Oakland, CA 94611
We recommend selecting a shipping method that includes a tracking number, as we are unable to issue refunds for items that have not been received. For extra protection, we also recommend you email us at daft@daftboy.com your tracking number and order number as soon as your return has been shipped.

Please note, we do not offer refunds for any shipping costs.

Processing Timeline:

Refunds are processed within 15 business days after receipt of your return.
All Refunds are subject to a restocking fee of up to 20%
We do no offer refund for any shipping costs
All refunds will be processed back to the original payment method used during checkout.

Refund Adjustments
We reserve the right to issue a refund for a lesser amount of the product value or refuse to issue a refund if the product has been clearly used, damaged by the user, does not arrive in a re-sellable condition, or does not meet the criteria outlined in our return policy above.

Replacement Policy

For faulty or incorrectly shipped items, we are happy to offer replacements under the following conditions:

Eligibility:

The issue must be reported within 30 days of the purchase date.

Exclusions:

Custom-made products are not eligible for replacement.

Limitations:

One (1) replacement per item, and only one (1) replacement per customer within a 365-day period.

To Request a Replacement:
Email daft@daftboy.com with:

Photos or videos showing the fault.
Your order number.
A brief description of the issue.

If you prefer a refund for a faulty product, it will follow the Return Policy seen above, including a 20% restocking fee.

Important Notes

We may request the return of any defective product before processing a replacement or refund.
We are unable to cover shipping costs for returned products.

If you prefer a refund for a faulty product instead, it will be subject to our Return Policy (as outlined above), including a 20% restocking fee.

Warranty Policy

Standard Warranty:

Most products include a 30-day warranty for manufacturing defects.
Does not cover damage from user error or normal wear and tear.

Extended Warranty Options:
Available for purchase at checkout for 6 months or 1 year.

Custom and mystery products are excluded from all warranties.

Shipping Policy

Processing Time
Just a heads-up, we'll need about 2-3 business days from the next business day after you placed your order or from the the next business day after your order production is completed to get everything packed and ready to ship.

Custom and Made-to-Order Items
These will take longer as they are made to order. You can find specific production times listed on the product pages.

Mixed Orders
Orders that include both in-stock and made-to-order/custom items will ship together once all items are ready.

Shipping Times
Quoted shipping times shown during checkout are estimates provided by third-party carriers (such as USPS, UPS, or FedEx). These are not guaranteed, and we cannot control or speed up the actual delivery once a package leaves our hands. If you need your order by a specific date, please reach out to us at daft@daftboy.com before placing your order.

We are not a shipping service ourselves and cannot guarantee or modify delivery timelines once the item is in transit. If you experience delays, please contact the carrier directly for the most accurate information using your tracking number.

We are only able to assist with tracking issues within 30 days of the delivery scan. If you wait until after the delivery date to reach out for help locating your order we cannot guarantee that we will be able to track your package because carriers do not always retain or recall delivery information after that point. We are also unable to offer replacements or refunds for any non delivery that we are not made aware of within 30 days of the scanned delivery date.

International Shipping & Customs Charges

We’re happy to ship internationally! However, please be aware of the following:

We do not offer free international shipping under any circumstances.
International shipping fees are non-refundable, even if your package is delayed, rejected, unclaimed, or returned.
Customs duties, VAT, import taxes, and other related fees are not included in the shipping charges at checkout. These fees are assessed by your country’s customs office and are the sole responsibility of the recipient.

Quoted shipping times shown during checkout are estimates provided by third-party carriers (such as USPS, UPS, or FedEx). These times are not guaranteed, and we cannot control or accelerate delivery once your package is in transit.

If your order is shipped via USPS, it will be transferred to your local postal service once it arrives in your country. This may lead to longer delivery times and tracking gaps during the transition.
We do not have access to internal carrier systems and cannot provide updates beyond what is shown on the tracking page.

If your package is held at customs and destroyed or abandoned due to non-payment or non-compliance, we will not issue any refund.

A refund will only be considered if the package is successfully returned to us in its original condition.
Even in this case, the refund will exclude all shipping costs and will be subject to a 20% restocking fee.

If you're unsure about international shipping requirements for your country, or need help selecting the best shipping method for your timeline, please reach out to us at daft@daftboy.com before placing your order.

Wrong Address

For faster results, we strongly recommend contacting your local postal office directly, as they can often provide more detailed and immediate information.
It typically takes at least 3 business days for us to receive a response from the carrier, and by then, packages are often already being processed for return.
On the other hand, 90% of customers who contact their local post office are able to update their address or reschedule their shipment before it's returned to us.

If an incorrect shipping address is entered during checkout, please contact us immediately at daft@daftboy.com with:

Your order number
The correct shipping address
A brief explanation of the issue

If your order has not shipped yet, we’ll do our best to update the address before it goes out.

If your order has already shipped, please note that once a package is in transit, we are unable to make direct alterations. The customer is responsible for contacting the carrier to request any changes.

When you placed your order, you provided a shipping address, and our contract is to attempt delivery to that address as initially provided. In some cases, you may be able to redirect or forward a package by working directly with the carrier. While we’re happy to reach out to the carrier on your behalf, we cannot guarantee the package will be intercepted or rerouted in time.

However, please note:

We cannot guarantee the package will be intercepted or rerouted in time, and we will not offer any refunds or reshipments for any mistaken address provided by the customer that is not returned to us.

If the Package Is Returned to Us Due to an Incorrect Address:

Domestic Orders (USA):

We can either:

Reship the package at the current shipping rate (billed separately), or
Refund your order minus shipping fees and a 20% restocking fee

International Orders: