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Free USA Shipping On Orders $50+ | Free Worldwide Shipping On All Customized Fans

Shipping & Returns Policy

Updated: 10/22/18

Exchange Policy:

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy:

We want you to be happy with your Daftboy purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

We will work together with you on any issues or concerns that you may have with your order. There are some items that we simply cannot refund or exchange as they are outside of our policy and you can find those below.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products -- meaning any user-created product that cannot be restocked.
  • “White marks” on our all over print products.
  • Products that have been worn, emit an odor, and/or are not in their original condition.
  • Orders which have been delivered for longer than a 30-day period.
  • Finalized / Sale Items
  • Products Not Purchased on Daftboy.com / Daftboy.co.uk / Daftboy.com.au

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error. Please email us at daft@daftboy.com and our Customer Service team would be happy to assist you with any questions that you have.

    Received a faulty item? We're sorry to hear that, please contact us at daft@daftboy.com with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

    Please Note All Event Sales Are Final.

    Hassle-Free Returns:

    Please follow the process below for returning your parcel to us.

    • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    • Include the original order # so that we can easily process your return.
    • Send All Returns to:
    Daftboy | Attn: Returns
    3450 3rd St, Unit 3B
    San Francisco, CA 94124, USA
    • Don't forget to pay for the return postage. ;) 

    Refunds / Processing / Restocking Fees

    Refunds will be processed within approximately up to 15 business days (excluding weekends and bank holidays) after we receive your return.

    Shipping charges / Costs will NOT be refunded for returned merchandise.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card for the amount that you paid for that item minus a Restocking Fee up to 20% of the full orders amount for select items*. The funds should appear on your bank statement within 3-7 working days (how long depends on your card issuer / financial institution ).

    If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account minus the Restocking Fee for select items*.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
    *Select items that include a Restocking Fee may include the following but are not limited to: Partnership Merchandise (Artist, Personality and General Partnership Merchandise.), DaftTees™ Apparel Items, Home Goods.
    **Standard Stocked Daftboy Branded Fans are excluded from a Restocking Fee.

    Refunds will not be given if they do not comply with our returns policy.

    Tracking your return

    We will send you an email when we have processed your refund or if we have an issue processing your refund. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

    Replacement Policy:

    We want you to be happy with your Daftboy purchase! And we know things can happen. Hence we offer a Replacement Policy on products that were accidentally shipped or arrive faulty. We will work together with you on any issues or concerns that you may have with your order.

    • One (1) replacement product is allowed per product purchased.
    • Custom Orders Are Exempt From This Policy.
    • Requests for Replacements must be made within 30 days of purchase date.
    • The faulty products will be replaced with the same product design as initially purchased.
    • The replacement products will be sent to the address of the original order
    • [For International orders] Customers will be responsible for shipping costs
    • Up to five (5) total replacements will be issued per customer per calendar year.

    To replace your fan, email: daft@daftboy.com

    • Two (2) photos of damaged product
      • Photo of the entire fan
      • Photo of faulty areas
    • Order Number

    Shipping Policy:

    How much is shipping?

    Our shipping costs are variable based on weight and destination. International shipping starts at $8 and increases depending on the destination quantity and variety of products you order. If you would like to ship parts of your order to multiple addresses you will need to pay for the extra shipping. E-mail us at daft@daftboy.com for details.

    What are your Shipping Times / Cut Offs?

    We always strive to get your shipment out and processed ASAP! However, we're unable to pack packages on the same day after 3pm PST for orders leaving the AUS. These orders will be processed on the next business day. Hence any order place on Friday at 4pm will most likely be packaged and shipped on the following Monday. Please allow an extra day due to the high volume and demand for our products. If you need something shipped super express please contact us at: daft@daftboy.com

    International Shipping

    • International Shipping starts at A$19.00 per order. It will increase depending upon the type and variety of products that you order.
    • All Items ship via Australian Post are transferred to your country's post upon arrival at customs. 

    • Your local postal service will receive mail from other countries and distribute them. This means that some Countries may delay USPS packages longer than others. Please check with your local post office about their policies on Packages from the AU. Countries that are members of the Universal Postal Union should arrive in 2-4 weeks for  USPS First Class Package International. 

    • We cannot be held reliable for any Custom Delays. 

    • On rush orders please add up to 4 additional days for your Country's customs processing. (This means a 2 day Rush shipping can really take up to 6 days.) This is out of our control and we hope for the best but please plan for the worst. 
    • If you would like to speed up shipping, you can e-mail us at daft@daftboy.com.au and we can quote you, and see what options we can provide.
    You will receive a shipping notification as soon as your order ships and everything will be alright!

    Customs:

    In rare circumstances, our international shipments may be subject to import taxes, customs duties and sundry fees leveled by your country. You are responsible for covering these costs. Sorry! If your country tends to apply such charges to items shipped from the AU or from one of our Manufacturing Partners in various countries, there is a good chance your fans may be nabbed by customs for extra fees. We print all the correct pricing and tax information on the exterior of our shipments but are unable to control the arbitrary whims of customs agents worldwide. We make goods, you placate the taxman, and then we'll crush the shackles of artificial borders together, with LOVE!


    Any Questions? Ask us at: daft@daftboy.com.au

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