Shipping, Returns & Replacement Policies

Alert: Due to limited transportation availability as a result of covid-19 impacts, package delivery times may be extended.

Exchange Policy:

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the new item of your choice.

Return Policy:

We want you to be happy with your Daftboy purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

We will work together with you on any issues or concerns that you may have with your order. There are some items that we simply cannot refund or exchange as they are outside of our policy and you can find those below.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products -- meaning any user-created product that cannot be restocked.
  • Any Mystery Product. All Mystery Sales Are Final. 
  • “White marks” on our all over print products.
  • Products that have been worn, emit an odor, and/or are not in their original condition.
  • Any Face Masks. This is due to the Nature of these products and health /safety concerns surrounding these products. 
  • Orders which have been delivered for longer than a 30-day period.
  • Finalized / Sale Items
  • Products Not Purchased on Daftboy.com / Daftboy.co.uk / Daftboy.com.au

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error. Please email us at daft@daftboy.com and our Customer Service team would be happy to assist you with any questions that you have.

    Received a faulty item? We're sorry to hear that, please contact us at daft@daftboy.com with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

    Please Note All Event Sales Are Final.

    Hassle-Free Returns:

    Please follow the process below for returning your parcel to us.

    • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    • Include the original order # so that we can easily process your return.
    • Send All Returns to:
    Daftboy | Attn: Returns
    3450 3rd St, Unit 3B
    San Francisco, CA 94124, USA
    • Don't forget to pay for the return postage. ;) 

    Refunds / Processing / Partial Bundle Returns / Restocking Fees

    Refunds will be processed within approximately up to 15 business days (excluding weekends and bank holidays) after we receive your return.

    Shipping charges / Costs will NOT be refunded for returned merchandise.

    We will not provide return shipping charges/costs/labels for any returned item no matter the reason. For damaged items please see our replacement policy below.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card for the amount that you paid for that item minus a Restocking Fee up to 20% of the full orders amount for select items*. The funds should appear on your bank statement within 3-7 working days (how long depends on your card issuer / financial institution ).

    If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account minus the Restocking Fee for select items*.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
    *Select items that include a Restocking Fee may include the following but are not limited to: Partnership Merchandise (Artist, Personality and General Partnership Merchandise.), Fantasy and Castro Style Fans, DaftTees™ Apparel Items, Home Goods.
    We are happy to accept partial returns of Bundled products. The single item(s) returned from any bundle with be refunded at the total cost of the single item minus 30%. We will also deduct any discounts applied to these bundled items during check out as well as a 20% restocking fee. 

    Refunds will not be given if they do not comply with our returns policy.

    Tracking your return

    We will send you an email when we have processed your refund or if we have an issue processing your refund. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

    Replacement Policy:

    We want you to be happy with your Daftboy purchase! And we know things can happen. Hence we offer a Replacement Policy on products that were accidentally shipped or arrive faulty. We will work together with you on any issues or concerns that you may have with your order.

    • One (1) replacement product is allowed per product purchased.
    • Custom Orders Are Exempt From This Policy.
    • Requests for Replacements must be made within 30 days of purchase date and shipped back to us and post marked within 30 days of the delivery date. 
    • The faulty products will be replaced with the same product design as initially purchased.
    • The replacement products will be sent to the address of the original order
    • Customers will be responsible for the return shipping costs of the replaced item(s).
    • [For International orders] Customers will be responsible for shipping costs for both returns and reshipment of the replaced item(s).
    • Up to five (5) total replacements will be issued per customer per calendar year.

    To replace your fan, email: daft@daftboy.com

    1.) Visual Proof of any Fault For Example:
    • Photos of the damaged / faulty product
      • Photo(s) of the entire product.
      • Photo(s) demonstrating the fault if the product.
    • Or a Video Demonstrating the Fault. (Preferred for electronic devices.) 
    2.) Order Number
    3.) A brief description of what happened or why the product is faulty.

     

    We will individually access every email and work one on one to deterring the best solution.  We are unable to help with a claim under our replacement policy unless all 3 required items are provided in your email as stated above.

    30-Day Warranty Policy:

    Most** Daftboy products come with a Standard 30-day Warranty that cover manufature faults. Our warranty does not cover any damage or breakage that is deemed User Error by our representatives. 

    Our warranties always start on the purchase date and are only valid within the USA, Canada and Mexico. You must provide a valid order number to file any claim. 

    Additionally we do offer a 6-Month and 1-Year EXTENDED WARRANTY that can be purchased with any order.  

    **Please Note: Custom Orders And Mystery Products Are Always Exempt From ANY Warranty.

    Contact us at: daft@daftboy.com for more information or to get help with filing a claim. 

    Shipping Policy:

    How Much Is Shipping?

    Our shipping costs are variable based on weight and destination.  If you would like to ship parts of your order to multiple addresses you will need to pay for any additional shipping. E-mail us at daft@daftboy.com for details.

    When Will My Pre-Order Ship?

    We always strive to get your shipment out and processed ASAP! But there are times, due to high demand of some products, that we can allow for the pre-order of some item to ship when it becomes available.

    Your estimated pre-order ship date is provide during the check out process and is also provided on you Order Status page that you can also find in Your Account. Your order will be shipped on or before this estimated timeline via the shipping method you choose during the checkout process.

    However, with the onset of our new safety measures packages may take 2-3 full business days to be processed before shipping. Our warehouses are closed on weekends and all Major holidays and this will add at least 1-2 business days to any quoted shipping times.  

    We do offer sugested shipping times during the checkout process, however, shipping times may take longer than expected depending on the shipping carrier, and world events that are out of our control. 

    If you have any question about this please E-mail us at daft@daftboy.com for more details.

    Wrong/ Incorrect Address?

    It can happen that an incorrect / wrong address is entered during the check out process. Wether it from a 3rd party payment app such as PayPal, Apple Pay, Google Pay, Visa Fast Pass, ECT… Or due to customer error we will always try to help make this right. However we are unable to take any liability or responsibility for packages / orders shipped to an incorrect address. 

    If you discover that your order confirmation has an in correct or wrong shipping address please contact us immediately at daft@daftboy.com  

    Please provide you Order Number as well as the correct shipping address , with a brief description of what happened. 

    If we are able to we will try and change your shipping address before your order/package is shipped.  

    If your order has shipped before we have a chance to update the address we will need to wait until the order/package is retuned before we can offer further solutions. 

    For Domestic orders/packages within the USA: We can offer a single reshipment for free once we receive the return of an order/package due to an incorrect address. 

    For International orders/packages outside the USA: Once we receive the return of an order/package due to an incorrect address we will contact the email we have on file for the order with the following options: 

    1.) Reshipment of the package at the curent shipping price. 

    2.) Process a return of order minus any shipping fees and applicable restocking fees. (See our return policy above.)

    We are unable to offer replacement products for any order due to an incorrect / wrong address. 

    Please e-mail us at daft@daftboy.com for further assistance or question regarding this policy. 

    Missed Deliveries / Return to Sender

    Sometimes a Carrier can try to deliver when you're not home! And this can add delay's to you receiving your shipment. 

    Initially, we would ask that you verify that the following information is correct to see if this could have contributed to this:

    • Verify the shipping address Via Your Account. (Please make sure your street and any apt / unit number are correct.) 
    • Look for a notice of attempted delivery. (This often has more information than we have by just looking at your tracking.) 
    We really only have the same information provided to us and passed on to you via the carrier and cannot redirect or alter shipments after leaving our hands.
    We strongly suggest that you try to contact the carrier yourself to see if you're able to make arrangements to see if you can either rearrange the delivery or pick up the package yourself. I know it's a bit more work, but this could potentially save everyone time in the long run.
    If you're unable to make arrangements with the carrier, we would need to wait until this package is returned to us before we could either reattempt the shipment or offer a refund.  For international  customers (outside of the USA), this can take up to 2-3 weeks as most carriers aren't quick about returning international goods.

    Once we receive the return of an order/package due to a Missed Delivery / Return to Sender, we will contact the email we have on file for the order with the following options:

    For Domestic orders/packages within the USA: We can offer a single reshipment for free once we receive the return of an order/package due to an Missed Delivery / Return to Sender. 

    1.) Reshipment of the package with verification of shipping address. 

    2.) Or process a return of order minus any shipping fees and applicable restocking fees. (See our return policy above.)

    For International orders/packages outside the USA: Once we receive the return of an order/package  we will contact the email we have on file for the order with the following options:

    1.) Reshipment of the package at the curent shipping price.

    2.) Process a return of order minus any shipping fees and applicable restocking fees. (See our return policy above.)

    We are unable to offer replacement products for any order due to an Missed Delivery / Return to Sender.

    Where Is My Order Shipped From? 

    Most Daftboy.com Products are shipped from one of our Daftboy Distribution Centers / Warehouses located within the USA. However to allow us to offer more awesome products and to offer you faster shipping times your order may be shipped from either multiple Daftboy Distribution Centers, Via One of our local or international Print Factories, and/or directly via a Daftboy Partner. We try and stay as transparent with this process as possible and include a note in the product page for all *Daftboy Partner Fulfilled* products.  

    International Orders maybe shipped from a warehouse that is closer to an international destination so that we can provide a faster delivery experience.  We do not offer shipping adjustments or refunds if we are able to route an order through an international warehouse for faster delivery. We strong suggest that you look at our International Shipping Policy below to see if you're able to shop closer to your international or destination country and save on shipping costs. 

    Please note that custom orders are always sent to a print factory based off curent work load, and processing times to ensure a timely delivery. We can not guarantee that the print factory will always be within the same country that the order was placed. 

    What are Shipping Times / Cut Offs?

    We always strive to get your shipment out and processed ASAP! However, with the onset of our new safety measures packages may take 2-3 full business days to be processed before shipping. Our warehouses are closed on weekends and all Major holidays and this will add at least 1-2 business days to any quoted shipping times.  

    We do offer sugested shipping times during the checkout process, however, shipping times may take longer than expected depending on the shipping carrier, and world events that are out of our control. 

    We cannot be held reliable for any Delays from any of our shipping carriers.

    Additionally we can only help with packages for 15 days after they have been marked as delivered by the shipping carrier. Please contact us immediately if your package shows as delivered but you have not received your package. As we will be unable to help shipment issues after this 15 day cut off. 

    If you need something shipped super express or are having shipping issues please contact us immediately at: daft@daftboy.com and we'll make to see if we can help!

    International Shipping (Outside of the USA) 

    For the Best shipping rates we encourage you to make sure that you are shopping from your closest Daftboy website:
    Daftboy.uk (United Kingdom, and Erurope.) 
    Daftboy.com.au (Australia, New Zealand and the Asia-Pacific) 
    Daftboy.com (Canada, USA, Mexico, and The Rest of the World.)
    •International Shipping (Outside of the USA) starts at around $15.00 USD per order. It will increase depending upon the type and variety of products that you order and they type of shipping your request!

    All Items ship via United Postal Service ( USPS International is what we also use for free international shipping services in many cases) are transferred to your country's post upon arrival at customs. 

    Your local postal service will receive mail from other countries and distribute them. This means that some Countries may delay USPS packages longer than others. Please check with your local post office about their policies on packages from the USA. Countries that are members of the Universal Postal Union should arrive in 2-10 weeks for USPS First Class Package International. All Other Counties may Take MUCH LONGER (up to 6 months I some cases) to be delivered. Unfortunately we have no control over this and can't be held responsable for any delays or lost international packages via the International Postal Service in specific counties.

    If you are unsure of your local customs or postal policies we highly recommend choosing FedEx services for your international shipping needs! 

    We cannot be held reliable for any Custom Delays or Charges! 

    On rush orders please add at least 7 additional business days for your Country's customs processing.  This is out of our control and we hope for the best but please plan for the worst. 
    If you would like to speed up shipping, you can e-mail us at daft@daftboy.com and we can quote you, and see what options we can provide if any are available. 

    You will receive a shipping notification as soon as your order ships. 

    Customs Charges:

    In rare circumstances, our international shipments may be subject to import taxes, customs duties and sundry fees leveled by your country. You are responsible for covering these costs. Sorry! If your country tends to apply such charges to items shipped from the AU or from one of our Manufacturing Partners in various countries, there is a good chance your fans may be nabbed by customs for extra fees. We print all the correct pricing and tax information on the exterior of our shipments but are unable to control the arbitrary whims of customs agents worldwide. We make goods, you placate the taxman, and then we'll crush the shackles of artificial borders together, with LOVE!


    Any Questions? Ask us at: daft@daftboy.com