Daftboy Delivery Protection Terms

1. The service

Daftboy Delivery Protection is an optional service you can add to an order in your cart. It is provided directly by Daftboy as an optional order service. It is not an insurance policy and is not provided by a third-party insurer. In your cart and at checkout it appears as "Shipping Protection".

Delivery Protection is optional. It is added in your cart with the rest of your order, and you can uncheck it to remove it before checkout. It can't be bought on its own. The price is based on your order total and destination and is shown in your cart before you check out.

Delivery Protection applies only to orders that included it at purchase, and only to the items in that protected shipment.

2. What it provides

When the requirements in these terms are met, Daftboy will replace eligible items, or refund them if a replacement isn't available, when a protected shipment is lost in transit, marked delivered but not received, or damaged in transit. Custom items are reprinted from your approved artwork.

3. Packages still in transit

Delivery delays alone are not a loss. A package is considered in transit while its tracking continues to show meaningful movement through the carrier network, even if an earlier estimated delivery date has passed. Daftboy cannot approve a replacement or refund while a shipment is still actively moving through the carrier network. The waiting periods below exist so that delayed packages have time to arrive.

4. Lost packages

US (domestic) shipments may be considered lost when the carrier confirms that the package has been lost, or when at least 17 business days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement.

International shipments may be considered lost when the carrier confirms that the package has been lost, or when at least 30 calendar days have passed beyond the carrier's most recent estimated delivery date without delivery or meaningful tracking movement. International shipping takes longer because customs, international transfers and carrier handoffs can cause legitimate delays.

We use the carrier's most recent estimated delivery date because carriers sometimes revise their estimates. Lost package waiting periods are counted in calendar days. The marked delivered waiting period is counted in business days.

5. Marked delivered but not received

You can contact us as soon as you notice a missing package, but a request can't be completed until 7 business days after the carrier marks the package delivered. Packages are sometimes scanned delivered early, delivered to another nearby location, accepted by another household member or a neighbor, or found several days after the delivery scan. During this time, please check around the delivery location, with household members or neighbors, and with the carrier.

6. Damaged in transit

Damage must be reported within 14 days of delivery. Please keep the damaged item and all original shipping packaging, including the shipping box or mailer, the inside packaging and the shipping label, until your request is resolved. Daftboy may ask for photos of the damaged item, the outside of the shipping package, the inside packaging, the shipping label and the overall condition of the package.

Cosmetic damage to the outer shipping box or mailer is not product damage when the item inside is undamaged.

7. Reporting a delivery issue

To report an issue, use the Report a Delivery Issue form with your order number and a description of what happened. For damage, include photos of the item and the packaging.

8. Review time

Once Daftboy has received all the information required for your request, please allow up to 7 business days for us to review it. The review period starts only after all required information has been received. During this time we may review tracking records, contact the carrier, and give delayed or prematurely scanned packages an opportunity to arrive. Some requests are resolved sooner.

9. Supporting information

Daftboy may request additional information reasonably needed to verify a Delivery Protection request, including carrier correspondence, photographs, proof of delivery location, or a signed statement confirming that a package was not received. In unusual or high-risk cases we may ask for additional documentation, such as a police report. A request is not complete until the required information has been provided.

10. When Delivery Protection doesn't apply

• Orders that did not include Delivery Protection at purchase
• Carrier delays when the shipment ultimately arrives
• Packages that are still actively moving through the carrier network
• A wrong or incomplete address entered at checkout
• Address changes requested by the customer after shipment
• Packages redirected or forwarded after shipment, including when the customer instructed the carrier to send them somewhere else
• Refused packages
• Packages returned to sender because of customer action or an incorrect or incomplete address
• Customs delays, customs seizure, import restrictions, unpaid import duties or taxes, and other international customs or import issues not caused by Daftboy
• Manufacturing defects or product-quality issues, which are handled under Daftboy's normal product, warranty and customer service policies
• Damage that occurs after delivery, and normal wear and tear after delivery
• Cosmetic damage to the shipping carton when the merchandise inside is undamaged
• Items that were not included in the protected shipment
• Duplicate recovery for the same loss (see section 11)
• Fraudulent requests, or requests that include materially inaccurate or misleading information

11. One recovery per loss

Each lost or damaged item can be made right once. If the same merchandise is being reimbursed by the carrier or recovered through a chargeback or payment dispute, Daftboy can't also replace or refund it, and a replacement or refund already provided may be reversed if a duplicate recovery is received.

12. Accuracy

Please give us accurate and complete information. Requests that are fraudulent, or that include materially inaccurate or misleading information, are not eligible.

13. Questions

Questions about these terms or an order? Contact us. Read the plain-language summary on the Delivery Protection page.