Custom Product Terms

Custom Products: Terms, Tips, & Tools

📋 Summary of Key Terms

By submitting a custom order through any of our Custom Item Apps, you confirm that you have read, understood, and agreed to all of the following terms and policies. These terms apply to any and all custom fan orders submitted via daftboy.com or affiliated ordering platforms. While we reference custom fans throughout this page, these policies and concepts apply broadly to all of our custom products and custom product apps. If you have a specific question about how these terms apply to your order, we’re always happy to clarify — transparency is our goal. Just reach out and we’ll walk you through it.

Design Submission: You are responsible for submitting designs in the correct format and resolution. What you submit is what we print. Elements close to the bleed area may be cut. Light backgrounds may appear sheer on fabric, and colors may shift due to RGB-to-CMYK conversion.
Production & Delivery: Timelines vary by quantity and complexity. Shipping details are shown at checkout. Small color shifts may occur between digital mockups and real fabric.
Payment: Full payment is required at the time of order.
Returns & Refunds: Custom orders are non-returnable unless defective. Notify us within 7 days of delivery for any issues.
Intellectual Property: You must own the rights to submitted designs. Don’t upload anything you don’t have permission to use.
Liability: We’re not liable for errors in submitted designs. We check for quality, but you’re responsible for accuracy.

Still have questions? Email us anytime at daft@daftboy.com.

🖋️ Design Submission

File Format & Resolution: You are responsible for submitting designs in the correct format and resolution.

Bleed Area Tips:

Keep important elements inside the safe zone: Logos or text should be well within the bleed area.
What is the bleed area? It’s the outer edge of your design that’s trimmed during production for full edge-to-edge printing.
Extend background artwork: Let it bleed beyond the trim lines to avoid white edges.
Hide the bleed layer: Make sure it's turned off in your final file before uploading.
Watch the right-hand edge: A fan rib will cover part of this area, so avoid placing critical details there.
Need a template? We’re happy to send over our Adobe Illustrator (.AI) file on request.

Accuracy Disclaimer: We print exactly what is submitted. We cannot be held responsible for design errors or layout misunderstandings.

Print Shift Warning: Designs may shift slightly during production. Elements near the edges or in the bleed area may be trimmed. Keep important details away from these zones.

Background Transparency: Light or white backgrounds may appear more sheer or translucent when printed, especially under bright lighting or on lighter fabric areas. If your design includes light tones or white space, be aware that the final product may not have the same visual impact as it does on your backlit screen.

RGB vs CMYK: Digital color (RGB) and printed color (CMYK) are not the same. Your screen displays colors using RGB, which is often brighter and more saturated. We print using CMYK on fabric, which can cause dark colors to print darker and light colors to appear more muted or washed out. Subtle gradations and close color pairings (like orange on pink or purple on black) may blend or lose contrast in print. Please choose your color combinations with this in mind.

🚚 Production & Delivery

Production timelines vary by complexity and quantity. Shipping costs and estimated delivery will appear at checkout. While we match designs as closely as possible, colors and layout may differ slightly between digital screens and printed fabric.

💳 Payment

Full payment is due at time of order. We accept major credit cards and bank transfers.

🔄 Returns & Refunds

Custom orders are non-refundable and non-returnable unless defective. If there's an issue with your fan, please contact us within 7 days of receiving your order.

📘 Intellectual Property

You confirm you have rights to any images or content submitted and are not infringing on copyrights or trademarks.

⚠️ Liability

We’re not liable for issues related to design submissions. We check for basic quality, but final responsibility lies with you.

📚 Governing Law

All custom orders, transactions, and agreements are governed by the laws of the State of California, USA. This means that if any legal dispute arises, it will be handled according to California state law. We encourage all customers to review our full terms below before placing a custom order.

Questions? Reach out to us at daft@daftboy.com

💡 Top 12 Tips for Custom Fan Success

Save Your Work! Designs clear after 8 hours and are only stored in your browser.
Keep Important Elements Centered. Avoid placing crucial text or logos near the edges.
Avoid Pixelation. Zoom in 150%. If you see pixels, don’t use it.
Use a Computer or Laptop. Desktop gives better control than mobile.
Strong Internet Helps. Weak signals can lose your work.
Work Fast & Finalize Quickly. Save session expires after 8 hours.
Stick to One Device. Saved designs don’t transfer between devices.
Prep Your Images. Download files beforehand and check file type.
Instagram Uploads. Download Instagram images before use if they don’t load.
Check Copyrights. Only use content you own or can prove you have rights to.
Choose Ribs Color Wisely. We only offer bamboo ribs by default, as they’re the most durable and strongest option we carry. However, for lighter designs, black or red bamboo ribs may show through the fabric. We typically recommend natural bamboo ribs for white or light-colored backgrounds.
Need something custom? We can source specialty ribs for orders of 100 units or more—just ask!
Breathe! This should be fun. Don't stress it too much.

📸 Photo & Artwork Policy

We print exactly what you send us, and you are responsible for ensuring your content is legally usable and respectful.

Nudity? Totally fine — within reason. If a nude image is exploitative, offensive, or otherwise unsuitable for production, we may need to cancel your order. We reserve the right to reject or cancel any order for any reason.

AI-generated content? We love the creativity coming from AI tools, but if your artwork appears to copy a known artist’s style or content, or appears to be trained on copyrighted material, we may reach out for clarification. We work with many artists and always side with original creatives and their rights.

If your submission raises copyright or content concerns, we’ll contact you. You’ll have 5 business days to provide documentation. Accepted documentation includes:

A release from the original artist or photographer
A commercial-use license or receipt for stock images
A model release form for recognizable people
Proof of authorship if it’s your own work (e.g. original files or drafts)

We’re not here to gatekeep — we just want to respect creators, protect the work of artists, and make sure everyone’s playing fair.

If no documentation is provided, your order will be canceled and refunded.

🎨 Print Colors Disclaimer

We provide digital mockups only. Final prints may differ due to RGB (screen) vs CMYK (print) color models. Dark tones may appear darker, and light colors can seem washed out. This is a normal part of the printing process. No refunds will be issued for color shifts.

🛑 Right to Refuse Service

We reserve the right to refuse or cancel any order at any time, for any reason. If content is inappropriate, exploitative, unlawful, or disrespectful to our team, we will decline the order. Thanks for understanding and helping us keep it cool for everyone.

❓ FAQ Highlights

💾 Can I save my design — and why can’t you access it?

Yes! You can save your design, but it only stays saved for about 8 hours and only on the device and browser where you created it. The "Save" feature is local — meaning your work is stored in your browser’s cache, not on our servers. Until you officially submit your design, we don’t see it and can’t retrieve it.

⚠️ That means:

Clearing your cache, switching devices, or using incognito mode will wipe your saved work.
If too much time passes, your session may expire and your design will be lost.

Think of it like saving a file on your own computer — it’s yours until you hit “submit.” We totally get how frustrating that can be! If you're having trouble or need help rebuilding a design, we're happy to help. Just reach out — we’ve got you.

📤 What is the Submit Artwork ONLY option?

This is not an order for a physical fan. This option allows you to submit artwork for review only — no product will be produced or shipped unless a separate custom fan order is placed. Customers use this for all kinds of reasons, and we’re happy to support you! Let us know if any of these sound like you:

Artwork Review: Want to confirm your file meets print requirements? We’ll check resolution, color format, and layout.
Future Orders: Submitting now but not ready to buy yet? We’ll keep your file ready when you are.
Approval Process: Need client or team feedback first? We can help make any adjustments needed.
Comparing Designs: Trying out multiple ideas? We’ll offer guidance on which works best.
Digital Mockup: Want to see what your design looks like on a fan? Reply to your confirmation email and we’ll send you a mockup before you order! 💡

💰 How does your custom fan pricing work — and where can I find bulk rates?

We believe in being as transparent as possible when it comes to pricing.

You can find our current bulk-tiered pricing here:

Single-Sided Custom Fans: https://daftboy.com/products/bulkcustomfan
Double-Sided Custom Fans: https://daftboy.com/products/bulk-double-sided-custom-fans-app

Note: Double-sided fans cost approximately 1.5x more than single-sided fans due to additional materials and more intensive assembly. Pricing is subject to change due to global supply chain factors — including our imported, high-quality bamboo ribs, which currently have no stable U.S. supply source.

⏱️ What if I need my order faster than your Express option?

If your timeline is tighter than our listed Express production options, we may still be able to help — but please contact us directly with the following information:

The exact in-hand date you need
Your shipping address
A brief description or file of your artwork or design concept

Rush requests beyond our standard production tiers will incur additional production charges, and availability is based on our current capacity — but we always aim to be upfront and transparent about what’s possible and what it will cost.

We’ll see what’s possible and provide a quote. Rush orders beyond our listed production options will incur extra fees, but we’ll always be transparent about timing and cost.

🖥️ Will the printed fan match what I see on my screen?

Not exactly. Digital screens use RGB light; we print in CMYK ink. Expect small shifts, especially in blues, reds, and darks. For best results, avoid close color overlaps (e.g., pink on orange or purple on black).

🖼️ What photo sizes and resolution should I use?

Images should be:

Minimum: 500px x 500px
Maximum: 3500px x 3500px

We recommend 300dpi resolution for sharp prints. Low-res files will appear pixelated when enlarged.

🛠️ All the Tools

Our custom app includes:

Text Tool: Add, resize, move, and curve text. Change fonts, colors, and spacing. Default text is white — change it if your background is too light!
Image Upload: Add images from your device or Instagram (if supported). We don’t yet support drag-and-drop.
Clip Art: Choose from a library of overlays and themed art. Updated often!
Layout Toolbar: Save work, load saved versions, enable snap guides, and preview your design full-screen.

Still have questions? Email us anytime at daft@daftboy.com.

Ready to design your fan? Start here: https://daftboy.com/products/custom-fan-app