We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
We want you to be happy with your Daftboy purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!
We will work together with you on any issues or concerns that you may have with your order.There are some items that we simply cannot refund or exchange as they our outside of our policy and you can find those below.
We will not process returns, cancellations, refunds, or exchanges for the following:
- Custom Products -- meaning any user-created product that cannot be restocked.
- “White marks” on our all over print products.
- Products that have been worn, emit an odor, and/or are not in their original condition.
- Orders which have been delivered for longer than a 30-day period.
Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards
There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error. Please email us at firstname.lastname@example.org and our Customer Service team would be happy to assist you with any questions that you have.
Received a faulty item? We're sorry to hear that, please contact us at daft@daftboy with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.
Please follow the process below for returning your parcel to us.
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Send All Returns to:
- Don't forget to pay for the return postage. ;) ( USPS is cheapest in the USA. )
Refunds and Processing
Refunds will be processed within approximately up to 28 business days (excluding weekends and bank holidays) after we receive your return.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account.
We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Tracking your return
We will send you an email as soon as your parcel arrives back, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.