Free USA Shipping On Orders $50+ | Free Worldwide Shipping On All Customized Fans

Exchanges / Returns / Replacements

Updated: 10/22/18


We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy:

We want you to be happy with your Daftboy purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

We will work together with you on any issues or concerns that you may have with your order. There are some items that we simply cannot refund or exchange as they are outside of our policy and you can find those below.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products -- meaning any user-created product that cannot be restocked.
  • “White marks” on our all over print products.
  • Products that have been worn, emit an odor, and/or are not in their original condition.
  • Orders which have been delivered for longer than a 30-day period.
  • Finalized / Sale Items
  • Products Not Purchased on Daftboy.com / Daftboy.co.uk / Daftboy.com.au

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error. Please email us at daft@daftboy.com and our Customer Service team would be happy to assist you with any questions that you have. 

    Received a faulty item? We're sorry to hear that, please contact us at daft@daftboy.com with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you. (Note: we can not provide return shipping on international orders . even for faulty items.) 

    Please Note All Event Sales Are Final. 


    Hassle-Free Returns:

    Please follow the process below for returning your parcel to us.

    • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    • Include the original order # so that we can easily process your return. 
    • Send All Returns to:
    Daftboy PTY LTD | Attn: Returns
    11 Ormsby Place
    Wetherill Park, NSW 2164, Australia
    • Don't forget to pay for the return postage. ;) 

    Refunds / Processing / Restocking Fees

    Refunds will be processed within approximately up to 15 business days (excluding weekends and bank holidays) after we receive your return.

    Shipping charges / Costs will NOT be refunded for returned merchandise.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card for the amount that you paid for that item minus a Restocking Fee up to 20% of the full orders amount for select items*.  The funds should appear on your bank statement within 3-7 working days (how long depends on your card issuer / financial institution ).

    If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account minus the Restocking Fee for select items*.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
    *Select items that include a  Restocking Fee may include the following but are not limited to: Partnership Merchandise (Artist, Personality and General Partnership Merchandise.), DaftTees™ Apparel Items, Home Goods. 
    **Standard Stocked Daftboy Branded Fans are excluded from a Restocking Fee. 

    Refunds will not be given if they do not comply with our returns policy.

    Tracking your return

    We will send you an email when we have processed your refund or if we have an issue processing your refund. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

    Replacement Policy:

    We want you to be happy with your Daftboy purchase! And we know things can happen. Hence we offer a Replacement Policy on products that were accidentally shipped or arrive faulty. We will work together with you on any issues or concerns that you may have with your order.  

    • One (1) replacement product is allowed per product purchased.
    • Custom Orders Are Exempt From This Policy. 
    • Requests for Replacements must be made within 30 days of purchase date.
    • The faulty products will be replaced with the same product design as initially purchased.
    • The replacement products will be sent to the address of the original order
    • [For International orders] Customers will be responsible for shipping costs
    • Up to five (5) total replacements will be issued per customer per calendar year. 

    To replace your fan, email: daft@daftboy.com

    • Two (2) photos of damaged product
      • Photo of the entire fan
      • Photo of faulty areas
    • Order Number

    Need to Chat About Returns / Refunds / Replacements? 

    Hit Us Up: daft@daftboy.com

    Share Your #Daftboy Style! Tag Yourself and See Who Else Is In
    Follow Us On Instagram: @daftboydotcom